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FAQs

1)      What is The Last Word?

Ans) The Last Word has brought you the most exquisite books available anywhere in the world. We have painstakingly selected the finest literature, most topical non-fiction, and cutting edge books on Art and Culture.

2)      How can I place an order?

Ans) You can log on to our website shop.thelastword.com.pk

3)      How can I pay?

Ans) We have many options from which you can pay. The options are mentioned below.

  1. Bank Deposit
  2. Net Banking/Virtual Banking
  3. Mobile Banking
  4. Credit Card

For further information you can visit Payment Methods

4)      I have made payment. Why isn’t my order status updating?

Ans) After you have made payment for your order, depending upon your selected payment method, we verify the received payment amount. We have to ensure that the right order amount is entered into the system against the correct order or customer. This is also why we strongly advise you to enter your Order ID and/or Customer ID as reference for your payment. Furthermore, the time span for entering and verifying the entered payment method is within that of bank working hours, so you might also face delay in the update of order status if the payment is made near bank closing hours.

5)      Can I change or cancel an order?

Ans) You cannot edit or change your order once you have completed the process of placing an order and the order id is generated. 

You can request us to cancel the order anytime before the payment is processed. Once you have made the payment, we will charge you a 15% restocking fee and the remaining amount will be credited into your Last Word account as store credit. We do not entertain cash refunds.

6)      What shipping methods are available?

Ans) Your order will be delivered by TCS, OCS or Leopards. The choice is yours dependingt on which delivery services are available for your destination and product type.

7)      Is Cash On Delivery available all over Pakistan?

Ans)  Cash On Delivery is available across Pakistan..

8)      Why don't I see the Cash On Delivery option in checkout?

Ans) Cash On Delivery is only offered on orders where the amount is less than Rs. 20,000.

9)      What should I do if the package is damaged or something is missing?

(Please read Shipping/Return & Refund Policy in our policy section)

10)      Do you ship to P.O. Boxes? 

Ans) No, we do not ship to P.O Boxes, as there will be no one available to sign the delivery note.

11)      What Are Your Security Policies?

Ans) Our company takes the privacy of our patients very seriously. To this end, we have established a privacy policy that you can View Here.

12)   When will I receive my order? 

Ans) In all Major cities of Pakistan, shipping will take as little as 24 hours for delivery from the time of payment confirmation. For some remote areas of Pakistan, shipping can take up to 72 hours from the time of payment confirmation.

13)   What if I do not get what I have ordered?

(Please read Shipping/Return & Refund Policy in our policy section)

14)   What if the invoice inside the delivery pack and my order online is different?

(Please read Shipping/Return & Refund Policy in our policy section)