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Shipping & Returns

Return/Refund Policy
The Last Word’s team believes in quality and in providing you with the best service possible. In order to make sure that you are served in every best possible way, we have crafted our policies for return/refund & cancellation. On the time of delivery if the package is damaged from the outside please do not accept the package and do not sign the delivery slip. Signing the delivery slip indicates that the package has not been damaged in transit. After opening the package if you find that the order is incorrect then please contact us at query@thelastword.com within 24 hours of receipt. We will lodge your complaint and will get back to you within 24-48 hours of our first response. On the basis of your complaint, The Last Word will launch an internal investigation and the report of that investigation will be full & final. If you are eligible for return/refund then The Last Word will process it accordingly.

If you are eligible for a refund, it will be given to you in the form of store credit.

Return/Refund Policy
If the order you placed and received is different, In that case we will reship you the correct order. 

Cancellation Policy
If you return or cancel your order before payment there are no charges. After your order has been released for processing, then there is a 15% restocking fee.

Shipping Policy
The Last Word is offering two courier companies for shipping all over Pakistan: TCS & Leopard. The prices of each courier in your specific location are mentioned on our website so you can pick according to your choice. Once you have placed the order and paid we will ship the order and you will receive it within 24 – 72 hours. After placing your order, when the order has been dispatched you can track your order with your relevant courier by taking the tracking number from our website.
The Last Word is also offering, in co-ordination with a local service provider, Cash on Delivery service to its customers. For more information on the Cash On Delivery instructions, please visit the Payments Method Page. You may also visit the FAQs page for any questions that you may have.